Gold Star Fragrances uses UPS exclusively for all shipping. When you order online, the system calculates shipping based on real-time charges from UPS. The system adds the shipping charges to your order at checkout. Shipping costs include a small charge for packaging and handling. Minimum weight from UPS for charges is one pound. Gold Star Fragrances ships all order within 24 to 48 hours of processing.
While we attempt to keep a full inventory, sometimes we simply run out. If we are out of an item, we will note it as back ordered and let you know when you can expect the remaining shipment. If necessary, we will contact you and see if you want to wait or want to substitute a different product.
If merchandise is damaged upon arrival, you must file a claim with UPS and Gold Star within 24 hours. Gold Star guarantees that all items leave the warehouse and are properly packaged. We inspect all packages twice before shipping. If there is any shortage, you must notify us within 24 hours.
Gold Star will not accept any returned item without an authorized return. You must contact us by within 24 hours of receiving your order. All sales are final except in the case where we made a mistake. The best way to contact us for returns is by telephone. We will attempt to respond to you as quickly as possible.